Shipping Policy

At EIS LLC, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines how we handle order processing, shipping, delivery, and related services.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • During peak seasons (holidays, sales events), processing times may take longer, but we will notify you of any delays.

2. Shipping Methods & Delivery Time

We offer several shipping options depending on your location:

Shipping Method Estimated Delivery Time Notes
Standard Shipping (US) 5–10 business days Economical, trackable
Expedited Shipping (US) 2–5 business days Faster delivery, higher cost
International Shipping 10–25 business days Varies by country, customs may apply

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the selected shipping method, order weight, and destination.

  • Free shipping may be offered on select products or promotions. Terms for free shipping will be clearly indicated on the product page.

  • Additional fees, such as customs duties or taxes for international orders, are the responsibility of the customer.

4. Order Tracking

  • Once your order ships, you will receive a tracking number via email.

  • You can track your package directly on the carrier’s website.

  • Please allow 24–48 hours for tracking information to update after shipping.

5. Lost or Damaged Packages

  • Lost Packages: If your package is confirmed lost by the carrier, contact us at pateaujosias@gmail.com for assistance. We will work with the carrier to resolve the issue.

  • Damaged Items: If your item arrives damaged, contact us immediately with photos of the damage and packaging. We will provide instructions for a replacement or refund.

6. Shipping Restrictions

  • We currently ship to most countries worldwide.

  • Certain remote areas or regions may have limited shipping options or additional delivery times.

  • We do not ship to PO boxes or APO/FPO addresses for some carriers. Please provide a physical address.

7. Contact Us

If you have any questions or concerns about your shipment, delivery times, or shipping costs, please contact:

EIS LLC
📧 Email: pateaujosias@gmail.com
📞 Phone: +1 (863) 377-6882
🏢 Address:
19305 NE 2nd Ave, Apt 2314
Miami, Florida 33179
United States